Privacy And Policy

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, and book Hajj and Umrah packages or other services.

Ikhlas Hajj and Umrah Services is a private travel agency based in Toronto, Canada. We specialize in providing Hajj and Umrah travel packages, tours, and related services. We are committed to protecting your personal information and respecting your privacy.

We collect personal information that is necessary for providing our services. This includes, but is not limited to:
1. Contact details (e.g., name, address, email, and phone number)
2. Payment information (e.g., credit card details) is collected per transaction solely to process your payment. This information is securely passed to our payment processors and is not stored in our database. Once the transaction is complete, your payment details are destroyed and not retained in any form.
3. Passport information and visa requirements
4. Travel preferences and special needs
5. Information related to travel arrangements, including itineraries and bookings

We use your personal information for the following purposes:
1. To process and manage your bookings and reservations
2. To communicate with you regarding your travel arrangements
3. To facilitate the procurement of necessary travel documents
4. To personalize your travel experience based on your preferences
5. To comply with legal obligations and protect the security of our services

If you leave comments on our site, we collect the data shown in the comments form, your IP address, and your browser user agent string to help with spam detection. Comments you leave may be visible to other visitors on the website.

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Articles or content on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the same way as if you have visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content. We are not responsible for the privacy practices of these other websites.

We do not share your personal information with third parties, except as necessary to provide our services. For example:
1. To process payments, your financial details are securely transmitted to our payment processors solely to complete the transaction. These details are not stored in our database, and once the payment process is finalized, the information is destroyed and not retained in any form.
2. When booking travel services on your behalf, we share your details with airlines, hotels, and other service providers involved in your travel arrangements.

We do not sell or rent your personal information to third parties for marketing purposes.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Once your information is no longer needed, it will be securely deleted or anonymized.

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically rather than holding them in a moderation queue.

You have the right to access, correct, or delete your personal information at any time. If you have an account on our site or have left comments, you can request to receive an exported file of the personal data we hold about you and to request that we correct or update any inaccurate or incomplete data. You also have the right to request the deletion of your personal information, subject to certain legal or regulatory obligations that may require us to retain some data. If you have provided consent for the processing of your data, you have the right to withdraw that consent at any time. Additionally, you have the right to object to the processing of your data in certain circumstances, such as for direct marketing purposes. You can request the restriction of processing of your data and the right to data portability, which allows you to obtain and reuse your data for your purposes across different services.

Your data may be transferred to and stored on servers located outside your province, state, or country. By using our services and providing us with your information, you consent to this transfer, storage, and processing of your data in such locations, including those outside of Canada. We ensure that any international data transfers comply with applicable privacy laws and are subject to strict confidentiality and security measures.

When processing your travel arrangements, your data may be shared with third-party service providers, such as airlines, and hotels, as mentioned earlier. These third parties may be located in jurisdictions that do not have the same level of data protection as your home country. However, we take all necessary steps to ensure that your information is treated securely and under this Privacy Policy.

We are committed to ensuring that your personal information is secure. To prevent unauthorized access, disclosure, or alteration of your data, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. These measures include encryption, secure servers, and restricted access to your data.

Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee its absolute security. However, we continuously review and enhance our security practices to protect your personal information.

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete the information as soon as possible. If you believe that we may have collected information from a child under 18, please contact us immediately.

Ikhlas Hajj and Umrah Services reserves the right to update or modify this Privacy Policy at any time. We will post any changes on this page and update the “Last Updated” date at the bottom of the privacy policy page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services following any changes to this Privacy Policy constitutes your acceptance of those changes.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

‍Ikhlas Hajj and Umrah Services
1825 Markham Road, Suite-203,Scarborough, ON, M1B 4Z9
Toronto, Canada
Scarborough: +1-416-754-0347
Mississauga: +1-416-829-0055
sbaggia@ikhlas.ca
info@ikhlas.ca

We will respond to your inquiries as soon as possible and strive to address your concerns in a timely and satisfactory manner.

Last Updated: 5th January 2025